BookOS

Digital Services Act — points of contact

Last updated: 3 June 2026

BookOS provides hosting and intermediary services within the meaning of Regulation (EU) 2022/2065 (the “Digital Services Act” or “DSA”). This page designates our single points of contact required under Articles 11 and 12 DSA and explains how to submit notices under Article 16.

1. Single point of contact for authorities (Art. 11)

For communications from EU Member State authorities, the European Commission, and the European Board for Digital Services, contact:

2. Single point of contact for recipients of the service (Art. 12)

For communications from users of BookOS (salons, end customers, and the public), contact:

Communications may be submitted by any means listed above. We do not require the use of automated tools.

3. Reporting illegal content (Art. 16 notice-and-action)

If you believe content hosted on BookOS or on a tenant site we power is illegal under EU or Member-State law, please submit a notice to notice@bookos.io containing:

  1. a sufficiently substantiated explanation of why you consider the content illegal;
  2. a clear indication of the exact electronic location of the information (URL);
  3. your name and email address (except where the content concerns a criminal offence under Articles 3 to 7 of Directive 2011/93/EU, where you may remain anonymous);
  4. a statement confirming your good-faith belief that the information in the notice is accurate and complete.

We acknowledge receipt of valid notices without undue delay, decide on the notice diligently and in a non-arbitrary manner, and notify you of our decision and available redress options, including out-of-court dispute settlement under Article 21 DSA.

4. Statement of reasons (Art. 17)

Where we restrict the visibility, availability, or monetisation of content, suspend or terminate a service, or suspend or terminate an account, we provide the affected user with a clear and specific statement of reasons and information on available redress.

5. Internal complaint-handling (Art. 20)

Salons (recipients of our service) may appeal any restriction or termination decision by emailing appeals@bookos.io within 6 months of the decision. Appeals are reviewed by personnel not involved in the original decision and resolved within a reasonable timeframe.

6. Trusted flaggers (Art. 22)

We give priority to notices submitted by entities awarded trusted-flagger status by the Digital Services Coordinator of a Member State. Trusted flaggers may reach us via the addresses in Section 3 above.

7. Out-of-court dispute settlement (Art. 21)

Recipients of our service who are dissatisfied with the outcome of an internal complaint may select any out-of-court dispute settlement body certified by the Digital Services Coordinator of a Member State. We will engage in good faith with such proceedings.

8. Transparency reporting (Art. 15)

We publish an annual transparency report covering removal orders received, notices processed, actions taken on our own initiative, and complaints handled. Reports are available at bookos.io/transparency from our first full reporting year.

9. Country of establishment

BookOS is established in Denmark. The lead Digital Services Coordinator is Erhvervsstyrelsen (Danish Business Authority), the competent authority designated under Article 49 DSA.

Digital Services Act contact — BookOS